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Beach Bonfire FAQ

FAQ:

Our most frequently asked bonfire questions reguarding Beach Bonfires: 

  1. Do we have to do the beach bonfire at sunset?

No, you can actually choose your own start time, as long as we have that time available. We love to work with our customers schedules. While one group may have young children, they might want to start and end their fire earlier, however another group may have dinner reservations, and want to come to their fire at a later time.

 

  1. What time do fires end?

We end our fires at 10pm, so please make sure that you choose a start time that allows enough time to burn all of your wood if you want that many hours. However, you don’t have to burn all of your wood that is given. This fire is yours. Even if you book a bonfire that has 3 hours of wood, your welcome to end your fire earlier if youd like.

Sometimes customers receive extra time because we are still picking up other packages on the beach.  If we know that our customer would like more time, we might clean up the package near them first. So sometimes customers do have their bonfire, later than 10 pm.

 

  1. When choosing a fire package, am I guaranteed that many hours of bonfire time, for the amount of hours of wood, that my beach bonfire package gives?

No, we don’t guarantee bonfire packages to be a set amount of time. Customers are simply choosing their bonfire package, and they can enjoy as much as x amount of hours of wood, that the bonfire package gives, however we end fires at 10pm per county restrictions.

Example, please do not choose an 8pm start time expecting a 3 hour bonfire (even if that package comes with 3 hours wood) because the fire will only last two hours (8-10).

Per county rules we have to have all fires cleaned up, and off the beach, by a certain time to obey sheriff and code enforcement laws. If you see that a bonfire offers 3 hours worth of wood, we would suggest choosing a start time of 5-8pm, 6-9pm, or 7-10 pm.

 

  1. Can I drink alcohol at my beach fire? Am I allowed to bring liquor on the beaches of Walton County?

Yes, you may drink alcohol at your beach fire, but it MUST be in a can, or plastic container. Code enforcement, and police officers come by our beach bonfires at many different times throughout the night. We might actually see them 2,3,4, times in a night. They are doing their jobs, keeping our beaches safe and clean. Please do not try to break this law, because it could cost you.  One of our customers almost received a fine of $200.00 per glass bottle. They were being disrespectful to code, because they had a few drinks too many, and did not believe what code would or could do. The customer almost received a multiple thousand dollar fine, for trying to break the county laws. Please understand that they will stop by the fire, and check for the amount of people that are supposed to be there, and make sure everything is legal with our bonfire setup, and that customers are not breaking the laws with glass containers.

 

  1. Can I get away with not buying a special events permit, when my group is larger than 29 people?

Nope, You will totally get caught, and regret it. They will most likely issue a fine, and shut the whole fire down.  Please do not try this. We understand that customers do not want to pay the $250.00 fee for a special events permit of 30 people or above, however we know what can happen. The customers will have to pay the fines, and their whole beach fire package that they paid for, will be non refundable.

 

  1. Can I get the beach bonfire close to my house?

We always try to get your beach bonfire package to be set up as close to you as possible. However each location is different, and circumstances change within the county. The best thing to do is send us your address, and we will immediately try to provide the closest and best location that we can offer, for your fire. We sometimes give customers a few different choices as well.

 

  1. What if I don’t want to spend the money on a large beach bonfire package?

Totally understand this. We like to save money where we can as well. We offer a low cost beach bonfire package that is super simple. It includes setup, and tear down, the county permit, and the fire pit blazing when you arrive, along with ample amount of firewood. This gives a nice blaze as well. We give so much wood, that customers have even stretched the wood, to give more hours than we say it will give. Your welcome to add things from us like chairs, tiki torches, etc, or you can bring your own chairs, or a blanket or towels. This low cost package also includes the county permit which is $55.00. We purchase this for all of our bonfire packages. We also provide a nice 6 foot table, and one of our form fitted, custom logo, table cloths to go with this package. We stand out from any other fires on the beach because of our nice large bonfire pits, and our table cloth that easily identifies us.

 

  1. Do you offer a large fire pit?

We actually have two fire pit options to choose from! Our standard fire pit that comes with ALL fire packages is already larger than most other fire pits you will find on the beach. We know that we can save money by purchasing a smaller, and much more inexpensive fire pit, like we have seen other companies do, however when customers are spending hundreds of dollars on a fire package, they deserve the best. Weve seen many companies actually using a 24 inch fire pit on the beach. Honestly when we see this, we are confused as to why the customers don’t say anything to that company. However it also goes back to the old rule, you get what you pay for. We have very competitive rates, and customers also receive quality equipment, and friendly service. When there are 10-15 chairs around a small fire pit, it looks like a tiny bowl in the middle of the chairs. Our standard fire pit is large enough, and looks great on the beach.

We also offer an OVERSIZED fire pit for larger groups, special events, or for families that want to enjoy the bigger blaze.

 

  1. What makes your company different from others? What are some of the difference between your company, The Rental Shop 30A, and others that also offer fires?

How do we count the ways. We are SOOO different than other companies. We are owner operated. So there is a very high chance that you will speak with us, the owners at booking, or see the us at your beach bonfire.  We even post our cell phone numbers online, so customers can easily reach us if they need anything. We keep our team close, and we do more work per person. We would rather have a tighter knit team working together efficiently, than a larger team of part timers, who don’t know what they are doing. We have seen other companies with staff, that don’t seem to know what they are doing (not properly trained) and they do not follow the county laws. This can actually create problems for the customer, because that can cause the fire to get shut down for violations. When companies hire just anyone, to do their fires, they are focusing more on profits than customer satisfaction. That’s why we see incorrectly set up fire packages on the beach by these amateurs, and we have seen some of these new hires/including the owners drinking beer on the job, and driving to and from other bonfire packages, and doing drugs. It blows our minds, but we see this all too often. We are Christians and don’t want to put things in our bodies that are harmful, or that can be unprofessional while working. We also want to set a good example for our children. We try to do things with a spirit of excellence with our businesss, and we hope that you notice.

Another reason that we are unique is that we do not use our wooden beach chairs, for beach chair service. So our customers are not sitting on older, sun baked chairs that have had customers in their bathing suits, sweating, and putting sun tan lotion/sunscreen all over the chairs. Our chairs that we use for our beach bonfires are clean, and used only for our beach bonfire packages. We believe almost every other company that does bonfires, also does beach service with their chairs during the day. They usually scoop up the chairs from where they were set up for beach service, and bring them over to the bonfire package setup. We see this DAILY.

We are also the only company that has so many consistent 5 star reviews. Some other companies receive a bad review, and they insert many fake reviews to try and prevent customers from easily seeing the bad. Not only is that deceptive, but it says a lot about how they run their business. We try to do our best and work very hard, so that our customers will be pleased with our work. We currently have around 200 five star reviews on many different platforms such as yelp, trip advisor, and google. Many times youll see other companies putting fake reviews on their website or using facebook as their only review platform. The problem is that many of these can actually be fake reviews, just written in on a website by their website team, or on facebook it might just be friends and family leaving fake reviews. By these companies doing this, they are also preventing customers from writing an honest review yet negative if they received bad service. So essentially these companies, can do poor work, and future customers will never know about it, to avoid them.

 

  1. What is your cancellation policy? What happens if it rains?

All bonfires are non refundable at the time of booking.

We reschedule within a 7 day time frame.

If customers do not want to take the chance with bad weather, they may call us as the time gets closer, and check our availability. We might be booked, or we might be able to make it work.

 

  1. Where do you set up beach bonfires?

 We set up beach bonfires in Walton County, Florida. There are many different beach towns in this county that we set up beach fires at. Here are the following beach towns Destin/Miramar Beach/Sandestin area. Panama City Beach/Santa Rosa Beach areas including the little beach towns along highway 30A. Dune Allen Beach, Blue Mountain Beach, Grayton Beach, Seaside, Watercolor, Watersound, Seagrove Beach, Inlet Beach, Alys Beach, Seacrest Beach, Redfish Village, etc

 

  1. Do you charge an extra fee for same day bookings?

No, not at this time. Please feel free to call the day of. We might seem more rushed and distracted while on the phone, because we might be in the middle of loading trucks for that nights bonfire packages. If you call too late, we might not be able to do the fire because we are running out of time, and ultimately our pre bookings take priority over new requests.

We have also received frantic calls from customers, who have been cancelled on by other companies last minute, and so we do everything in our power to make it work for that caller by adding in a bonfire, that night for them. We want you to enjoy your vacation.

 

  1. Do we need to give a tip?

Gratuities are greatly appreciated by team members, but never expected.

 

  1. Do you charge per person?

No, just choose your bonfire package, but keep in mind that larger groups like 29 people or above must get the special events permit with the county, to avoid issues.

 

  1. If I have a larger event, can I choose one bonfire package and add many additional items to it?

Yes, and no. It depends on how many add ons you might need. Please call us if you have a larger group. An additional package may need to be added depending on the event size.

 

  1. Do you provide food or catering?

We can suggest some companies for you to contact, to save money, however we do not currently offer catering. We do offer smores kits for many of our beach bonfire packages.

 

Frequently Asked Questions:

What is your delivery area?

We deliver to Destin, Sandestin, Santa Rosa beach all along 30A (in the small beach towns of Dune Allen Beach, Blue Mountain Beach, Grayton Beach, Watercolor, Seaside, Seagrove Beach, Alys Beach, Seacrest Beach, Rosemary Beach, Inlet Beach, and Carillon Beach) and some areas of Panama City Beach.

Are helmets, locks and baskets provided with bike rentals?

We always provide childrens helmets for ultimate safety. Locks are provided with all rentals. Baskets are first come first serve, and provided on most womens bike rentals. Book early! Adult helmets are a $5 weeekly charge.

Can my infant safely ride on a bicycle carrier attached to an adult bike or a toddler trailer?

Please do not place any infant under the age of 12 months in a child carrier or toddler trailer as this could cause harm to your infant. Carriers attached to adult bikes can hold 35lbs. Toddler tow behind bike trailers can hold up to 100lbs. Please always use safety and always be aware of the road conditions that your carrying your little ones on. Stay alert to traffic, and vehicles entering the road from small residential streets. If there is uneven pavement, many bumps, or potholes this can cause injury to your child! Always use the 5 point harness to secure your child, and remember to place helmets on children or toddlers even in a toddler bike trailer!

What if I ordered a bike that doesnt fit me / What if I ordered an adult bike with a child Carrier attachment, and I am too short to comfortably and safely ride with my toddler?

Immediately call us, and we will do our best to provide a better fitting bicycle if we have one available. Please do not ride any bike with a child on the carrier or behind your bike in a trailer, if you do not properly fit the bike. We never want anyone to get hurt.

How do I know if your bikes will fit myself or my children?

The adult unisex bikes are a very universal bike. On average it can comfortably ride anyone between the heights of 5'2 and 6'4. Even some young teens as low as age 10 have chose to rent the adult unisex bike because of the lower center bar! We also offer a sizing chart for all childrens bikes in each product page. If any bikes do not fit your height, please call us and we will try to find a solution!

Do you use discretion on mentioning any particular clients you serve?

Yes! Client confidentiality is big for us! For this reason we do not brag about who we serve. Whether you are a movie star, or the best mom in the world, you will be treated like VIP to us, and we do not share information or clients names that we serve!

What if I break something or one of my items is stolen?

We try to be fair to everyone charging only the replacement cost if any item cannot be repaired. We do provide locks for bike rentals and we STRONGLY encourage your family to lock up or put items indoors at all times, because theft does has happen, and the replacement cost will be charged to your card on file.

What happens if I do not have items waiting in the spot they were dropped off upon your arrival on checkout day?

If items must be searched for, additional fees will incur. If staff cannot find items within 10 minutes the replacement cost will incur for any item missing. Unfortunately we cannot lose precious time on busy delivery days trying to retrieve missing items.

How early should I book?

As soon as your book your vacation rental home! We are not trying to be the largest company in the area, just the best. So for this reason we may not have available items if you wait until the last minute to book.

What if I decide I want to move my crib to another room?

Please call us and we will give instructions on how to fold in the crib to roll it to another room. It is pretty easy to use, however if any cribs are forced between doorways resulting in any damage the replacement cost will be added. We prefer to put the crib in the desired room and to have as little amount of people handling our cribs. This is why our equipment stays in excellent shape, as it is always treated like our baby!

How often do you buy new items?

We buy new items annually and donate items annually. Some items are replaced within a busy season if they look tired in any way! Some items that are rarely rented may stay on inventory longer.

Do you charge a delivery fee?

We do not charge a delivery fee. We only charge a $45 minimum.

How fast can items be delivered?

If you want fast service give us a call! We will try our best to get items to you within a short period of time. We will give an estimated time of arrival upon booking!

What is your cancellation policy on booked bonfires?

The Rental Shop offers no refunds once bonfires are booked and paid for. This is because other bonfires will be turned away resulting in lost business. In the event of bad weather The Rental Shop will do their best to offer an alternate date within a 7a day time period of your booked fire. If bonfire permit has been purchased, then a new permit may be required for an alternate date requiring an additional 55.00 fee. If you would prefer to book a bonfire closer to your date to avoid bad weather or changing plans, you may book the day of or before if there is availability. Please check the weather forecast and remember that premits cannot be purchased on the weekend.

What if my bonfire is on a weekend, the permit has been purchased, and there is bad weather?

Since permit offices are closed on the weekend The Rental Shop must purchase your booked bonfire permit on Friday or when you requested us to purchase the permit (not including holidays). If the Rental Shop is able to offer an alternate date they will require you to purchase another permit once permit office open. Any questions please call The Rental Shop 850-260-0001

What if I want a bonfire in front of my beach house!

Please call The Rental Shop 850-260-0001 and they will explain the process!

When will my items be delivered and picked up?

Items are delivered on requested drop off date. On busy days which are typically weekends, the items are picked up beginning at 8 am, and typically dropped off by 4-6 pm. Please keep in mind that there are certain circumstances that are out of our control such as delays, bad weather, and heavy traffic.

Why should I choose to rent items or order services from your company vs. the other guys?

The owners truly feel they are the best option for their clients. From being young parents, and having a fresh and personal perspective on inventory, to the higher standards they have set with other inventory items, they choose all items designed with comfort in mind for their clients. They do not rent highly rusted items or anything that looks gross. Even their bikes have components on them that protect the bikes from the salty air. They do not purchase cheap and uncomfortable items giving no options to the renter. They try to offer the same items that a family might have in their own home. The owners knew that they only needed to start a business if they could offer more than the other guys in the area. They feel that to have a competitive edge they have to say yes more than no, have higher quality items, replace items more often, and come through for clients no matter what time of day it is. They have even tried referring other companies when they were booked, but quickly realized that was a mistake once they had a phone call from a few unhappy guests. For this reason they choose to use caution in who they refer! Whether it is rentals or beach bonfire setup, you will most likely meet Noah, Ashley, or their manager! They like to do things in a personal way.

Where should I leave my items on the day of my departure?

Items should be left where they were found. In some instances leaving items outside may help staff, as door codes may change, and some property owners may be difficult to reach. If you feel that the item will be dificult to retrieve please call The Rental Shop, and they will decide a solution! Please leave outdoor items such as beach gear, and bikes locked up as theft can occur.

What is your cancellation policy?

All orders cancelled within 7 days incur a 50% nonrefundable fee as there is a great chance we have already lost a potenital order from another client. Any orders within 48 hours of delivery day, or after delivery are 100% nonrefundable. If your order is booked for a Saturday delivery please cancel by Wednesday!